1. Scope
The following terms and conditions apply to all orders by e-mail, telephone and via our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
These terms and conditions also apply to future business relationships with entrepreneurs, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to this.
These general terms and conditions apply to all deliveries from Back to Nature Holding GmbH, Kanonikerweg 17, D-59494 Soest (§ 13 BGB).
2. Contractual partner and conclusion of contract
The purchase contract is concluded with the
Back to Nature Holding GmbH, Kanonikerweg 17, D-59494 Soest
The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the steps provided for this purpose in the ordering process and use the explained correction aids. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The receipt of your order will be confirmed by e-mail immediately after the order has been sent. You also have the option of placing a binding order for goods by sending an email to info@backtonatureholding.de.
When the contract is concluded with us depends on the payment method you have chosen:
Payment in advance
We accept your order by sending a declaration of acceptance in a separate email within two days, in which we give you our bank details.
Our customer service for questions, complaints and objections can be reached by email at: info@backtonatureholding.de
3. Offer and conclusion of contract
3.1. We can accept an order from the buyer, which qualifies as an offer to conclude a purchase contract, by sending an order confirmation or by sending the ordered products.
3.2 Our offers are subject to change and non-binding unless we have expressly designated them as binding.
3.3 We reserve our property rights, copyrights and other intellectual property rights to all illustrations, calculations, images, drawings and other documents. The buyer may only pass these on to third parties with our written consent, regardless of whether we have marked them as confidential.
4. Cancellation policy
Information on the cancellation policy
The right of withdrawal does not exist for entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).
End of revocation
5 Special Notes
5.1. Contract language, contract text storage
The languages available for the conclusion of the contract are German and English.
We save the text of the contract and send you the order data and our terms and conditions by email.
6. Terms of Delivery
In addition to the stated product prices, additional shipping costs apply. You can find out more about the shipping costs for the products in the online shop and on request in the form of a written offer.
In principle, you have the option of collection from Back to Nature Holding GmbH, Kanonikerweg 17, D-59494 Soest by prior arrangement.
We do not deliver to packing stations.
7. Prices and shipping costs
7.1 The basis is our currently valid price list.
7.2 In addition to the stated prices, we charge shipping costs for the delivery. The shipping costs will be confirmed to you in an order confirmation after the order has been placed.
8. Retention of Title
The goods remain our property until full payment.
The following also applies to entrepreneurs: We reserve title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves, insofar as you make your payment fail to meet their obligations.
9. Warranty and Guarantees
Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.
The following applies to the purchase of used goods by consumers: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods and goods of second choice (B-goods) takes place with the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
With regard to entrepreneurs, only our own information and the product descriptions of the manufacturer that were included in the contract apply as an agreement on the quality of the goods; We assume no liability for public statements by our specialist retail customers, the manufacturer or other advertising statements.
If the delivered item is defective, we initially provide a warranty to entrepreneurs, at our discretion, by remedying the defect (repair) or by delivering a defect-free item (replacement delivery). Material defects and transport damage must be reported in writing within three working days after delivery with evidence in the form of photos and other evidence.
The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, limb or health
• in the case of intentional or grossly negligent breach of duty and fraudulent intent
• In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed
• as far as the area of application of the Product Liability Act is open.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
10. Liability
We are liable for claims based on damage caused by us, our legal representatives or vicarious agents.
• in the event of injury to life, limb or health,
• in the case of intentional or grossly negligent breach of duty,
• in the case of promises of guarantees, if agreed, or
• as far as the area of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. For the rest, claims for damages are excluded.
In principle, we exclude damage caused by negligent use, e.g. in the case of water care products. Here the instructions for use must be followed exactly.
11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
12. Final Provisions
12.1. Place of performance and place of jurisdiction for deliveries and payments (including actions on checks and bills of exchange) as well as all disputes arising between us and the buyer from the purchase contracts concluded between us and him is our company headquarters in Germany. However, we are also entitled to sue the buyer at his place of residence and/or place of business.
12.2. The relationships between the contracting parties are governed exclusively by the law applicable in the Federal Republic of Germany. The application of the uniform law on the international purchase of movable property and the law on the conclusion of international sales contracts for movable property is excluded.
No warning without previous contact!
If you have any questions, problems, or legal claims related to the content of this site, please notify the responsible site owner. Should the content or the presentation of the pages (linked pages, texts, banners) infringe the rights of third parties or legal provisions, we ask for a corresponding message without a cost note. The operator r guarantees to remove the rightly complained about pages, banners, texts immediately, without the involvement of a lawyer being required on your part. A warning is not necessary. A brief note by e-mail is sufficient. The controller will then respond appropriately and without delay to your requests. However, we will fully reject any costs incurred by you without prior contact and, if necessary, file a counterclaim for violation of the aforementioned provisions.
If the English translation contains misunderstandings or errors, the German version always applies.
